Frequently Asked Questions
Find answers to common questions about your shopping experience
How do I determine my size?
Please refer to our comprehensive Size Guide available on every product page to find your perfect fit based on body measurements.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but you can request a change or cancellation within 1 hour of purchase by contacting our support team.
Are your materials sustainably sourced?
Trainz Store is committed to ethical fashion; 70% of our current collection is made from organic or recycled materials.
How should I care for my garments?
To ensure longevity, we recommend following the specific care instructions on the inner label of each item, typically involving cold washes and air drying.
Do you restock items that are sold out?
Popular items are often restocked. You can sign up for 'Back in Stock' notifications on the specific product page.
Is international shipping available?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location.